Return & Refund Policy
Official operational guidelines, compliance standards, and terms for Cozum Solutions Pvt Ltd.
Return & Refund Policy
At our company, customer satisfaction and high industrial quality are our top priorities. This Return & Refund Policy outlines the terms and conditions under which returns, replacements, and refunds are handled.
1. Return Eligibility
Due to the specialized nature of precision engineering and custom industrial manufactured products, returns are accepted strictly for items that arrive defective, damaged in transit, or non-conforming to approved engineering specifications.
- Return requests must be initiated within 14 days of product delivery.
- Items must be unused, in their original condition, and accompanied by original packaging, test certificates, and proof of purchase.
- Custom-fabricated components and bespoke engineered solutions are non-returnable unless manufacturing defect is confirmed by our technical inspection team.
2. Inspection and Quality Verification
Upon receipt of returned goods at our manufacturing facility, our Quality Assurance team will conduct a thorough dimensional and material inspection. You will be notified of the approval or rejection of your claim within 5-7 business days.
3. Refunds and Replacements
Approved claims may be resolved through expedited replacement, technical rework, or refund to the original payment method. Approved refunds are processed within 7-10 business days.
4. Return Shipping
If the return is due to our error or a verified defect, we will arrange and cover return freight. For inquiries or to initiate a return, please contact our support department with your order details and technical reports.